Effective Date: 1st June 2026
Welcome to Dijo (“Dijo”, “we”, “our”, or “us”).
Dijo respects your privacy and is committed to protecting your personal information in accordance with applicable laws, industry standards and responsible data handling practices.
This Privacy Policy explains how Dijo collects, uses, stores, processes, shares and protects information obtained through our websites, mobile applications, driver applications, courier applications, merchant platforms and related services.
Dijo operates primarily in Botswana and seeks to comply with applicable Botswana laws relating to privacy, consumer protection, electronic communications and data protection, including principles contained in the Data Protection Act, 2024 (Botswana), where applicable, as well as international best practices for digital platforms and mobile applications.
By accessing or using Dijo, you consent to the collection and processing of your information as described in this Privacy Policy.
1. INFORMATION WE COLLECT
1.1 Personal Information
We may collect personal information including:
• Full name;
• Phone number;
• Email address;
• Residential, delivery or pickup address;
• Date of birth;
• Profile photographs;
• Government-issued identification where required;
• Account login
1.2 Location Information
To provide food delivery, grocery delivery, medicine delivery, parcel delivery, transportation, logistics and related services, Dijo may collect location information from your device.
Depending on your device settings and permissions granted, we may collect:
Precise GPS location data;
Approximate location data;
Pickup and drop-off locations;
Real-time location updates;
Delivery and route history;
Background location data for drivers, couriers and delivery partners.
1.3 Device and Technical Information
We may collect:
Device type and model;
Operating system information;
Device identifiers;
Mobile network information;
IP address;
Browser type;
App version;
Usage logs;
Crash reports and diagnostics;
Analytics and performance information.
1.4 Payment and Transaction Information
We may collect:
Payment method information;
Mobile money details;
Billing information;
Transaction records;
Order history;
Refund and payout information.
Dijo may integrate with Botswana-based and international payment providers including mobile money operators, banks and card processors to facilitate secure payments, payouts, refunds and related financial transactions.
Payment card information may be processed by third-party payment providers and may not be stored directly by Dijo unless necessary for operational, legal or compliance purposes.
1.5 Merchant, Driver and Courier Information
For merchants, drivers, couriers and business partners, we may collect:
Driver’s licence information;
Vehicle information;
Banking details;
Insurance information;
Tax information;
Business registration details;
Merchant operational data;
Delivery performance and activity information.
2. HOW WE USE YOUR INFORMATION
We may use your information to:
Create and manage user accounts;
Provide food delivery, grocery delivery, medicine delivery, parcel delivery and transportation services;
Match users with nearby merchants, drivers and couriers;
Process orders, deliveries, rides and payments;
Enable live tracking and navigation;
Calculate delivery fees and estimated arrival times;
Verify completed deliveries and transactions;
Communicate with users regarding orders, updates and support;
Detect, prevent and investigate fraud, abuse and unauthorised activity;
Improve application performance, safety and reliability;
Conduct analytics and operational reporting;
Enforce our Terms and Conditions and platform policies;
Comply with applicable legal and regulatory obligations.
3. LOCATION DATA
3.1 Collection of Location Data
Dijo collects location information to provide core platform functionality.
Customers
We may collect your location while the application is in use to:
Identify nearby merchants and drivers;
Determine delivery availability;
Improve delivery accuracy;
Calculate estimated delivery times;
Enable address selection and navigation.
Drivers and Couriers
We may collect precise and background location information while drivers or couriers are:
Logged into the platform;
Available for deliveries or transportation services;
Navigating to a pickup location;
Completing an active delivery or trip.
3.2 Background Location Access
For drivers and couriers, Dijo may collect location information while the app is running in the background in order to:
Enable real-time delivery tracking;
Support dispatching and order assignment;
Provide navigation assistance;
Verify pickups and deliveries;
Improve operational efficiency;
Maintain platform safety and fraud prevention systems.
Background location data is collected only where necessary for platform functionality and where appropriate permissions have been granted.
3.3 Sharing of Location Data
Location information may be shared with:
Customers receiving services;
Drivers and couriers fulfilling deliveries;
Merchants and vendors involved in orders;
Mapping and navigation service providers;
Fraud prevention and analytics providers;
Regulatory authorities or law enforcement where required by law.
Dijo does not sell location information to third parties.
4. COOKIES, SDKs AND ANALYTICS
Dijo may use cookies, software development kits (“SDKs”), analytics tools and similar technologies to:
Analyse platform usage;
Improve application functionality and performance;
Monitor crashes and technical issues;
Understand user behaviour;
Improve user experience;
Deliver notifications and operational communications.
Third-party services integrated into the platform may include:
Google Maps;
Google Firebase;
Push notification providers;
Cloud hosting providers;
Payment gateways;
Analytics providers.
These providers may collect technical and device-related information in accordance with their own privacy policies.
5. HOW WE SHARE INFORMATION
We may share information with:
Drivers, couriers, merchants and vendors fulfilling orders;
Payment processors and financial institutions;
Technology infrastructure providers;
Customer support and operational partners;
Professional advisers, insurers and auditors;
Regulatory authorities and law enforcement agencies where legally required;
Affiliates and business partners assisting in platform operations.
We do not sell personal information to third parties.
6. DATA RETENTION
Dijo retains personal information only for as long as reasonably necessary to:
Provide services;
Maintain operational and financial records;
Comply with legal obligations;
Resolve disputes;
Prevent fraud and abuse;
Enforce agreements and policies.
Information may thereafter be securely deleted, anonymised or archived where legally permissible.
7. SECURITY
Dijo implements reasonable administrative, organisational and technical safeguards designed to protect personal information against:
Unauthorised access;
Loss;
Misuse;
Disclosure;
Alteration;
Destruction.
Despite our efforts, no electronic storage or internet transmission system can be guaranteed to be completely secure.
8. YOUR PRIVACY RIGHTS
Subject to applicable Botswana law and any other applicable regulations, users may have the right to:
Request access to personal information;
Request correction of inaccurate information;
Request deletion of personal information where legally permissible;
Object to certain processing activities;
Withdraw consent where processing is based on consent;
Request information regarding how personal information is collected, used and shared.
Dijo may require verification of identity before processing privacy-related requests.
Certain information may be retained where required for legal, regulatory, fraud prevention or operational purposes.
9. ACCOUNT DELETION
Users may request deletion of their account and associated personal information by:
Using available in-app account deletion tools; or
Contacting Dijo directly using the contact details below.
Certain information may be retained where required for compliance, fraud prevention, accounting, tax or legal purposes.
If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, or you want to entirely delete your account on Dijo please contact us by email: support@dijo.app
If you use the mobile App (Dijo: Food and Grocery delivery) Follow the steps below to delete your Dijo account.
If you want to delete your account but don’t have or cant remember your password, you’ll need to create one before you can delete your account.
Log into your Dijo app.
Go to the Menu within the App on the right
Click Profile.
In the profile page you would see a button that says Delete Account.
Select Delete Account if you intend for us to deactivate your account and delete your personal data.
You would receive a pop-up prompt for Account Deletion.
Click Yes, this would initiate the process for the deletion of your account.
10. CHILDREN’S PRIVACY
Dijo is not intended for use by individuals under the age of 18 without parental or guardian consent.
We do not knowingly collect personal information from children in violation of applicable law.
11. THIRD-PARTY SERVICES
Dijo may contain links to or integrations with third-party platforms, websites and services.
Dijo is not responsible for the privacy practices, content or policies of third-party services.
Users are encouraged to review third-party privacy policies independently.
12. INTERNATIONAL DATA TRANSFERS
Dijo may use cloud hosting providers, payment processors, analytics providers and infrastructure services located outside Botswana.
As a result, personal information may be transferred to and processed in countries outside Botswana.
Where such transfers occur, Dijo will take reasonable steps to ensure that appropriate safeguards and protections are implemented in accordance with applicable law and industry standards.
By using Dijo, users acknowledge and consent to such cross-border processing where necessary for service delivery.
13. CHANGES TO THIS PRIVACY POLICY
Dijo may update this Privacy Policy from time to time.
Updated versions will be published on our website and applications together with a revised effective date.
Continued use of the platform following updates constitutes acceptance of the revised Privacy Policy.
14. CONTACT US
If you have questions, concerns or requests relating to this Privacy Policy or the processing of personal information, you may contact:
Dijo
Website: https://dijo.app
Email: support@dijo.app
Phone: +26775371145
